I was somewhat relieved when I read Brown and Duguid's arguments about the need for human interaction. Bots will not replace humans because they lack the judgment and social skills that humans use constantly. All the little behaviors we do, like walking on the right side of the sidewalk, we do for a reason, like to not impede the flow of pedestrian traffic. Things we don't even realize we do have a purpose. It would be impossible to catalogue them all. Bots can never learn these interactions, and even if we tried to program bots to follow those patterns, there are too many for a bot to ever really replace a human. They used the example of how if bots ran the stock market, it would go haywire. This applies pretty much to all businesses. The best salespeople, for instance, are the people who can make an audience like them, who can read social cues and respond expertly. Bots can't do that! And they never will be able to.Bots can be a wonderful tool for humans to use, but they can't replace humans.